Andy Freivogel, CEO & Co-Founder of Science On Call: $4.4 Million Raised to Build the Future of Tech Support For Restaurants

Welcome to another episode of Category Visionaries — the show that explores GTM stories from tech's most innovative B2B founders. In today's episode, we're speaking with Andy Freivogel, CEO & Co-Founder of Science On Call, a restaurant tech platform that has raised $4.4 Million in funding.

Here are the most interesting points from our conversation:

• Origin of "Science On Call": The company's name reflects its evolution from a boutique IT consultancy to a tech support platform, emphasizing its 24/7 availability and responsiveness to restaurant technology needs.
• Platform Agnostic Approach: Science On Call supports various tech stacks across different restaurant brands, providing a unique service by being completely platform-agnostic. This flexibility allows them to service any restaurant's tech support needs regardless of the underlying systems they use.
• Impact of the Pandemic: Launching right before the COVID-19 pandemic provided unique growth opportunities. With restaurants shifting rapidly to off-premise dining, the demand for seamless technology solutions surged, positioning Science On Call to meet these critical needs.
• Automation and Scalability: Andy highlights the company’s focus on automation to solve common IT issues in restaurants, which improves efficiency and allows restaurant staff to focus more on customer service rather than tech troubleshooting.
• Cultural Alignment and Branding: The company's branding, which includes elements like a gorilla and a Nokia phone, resonates with the gritty, vibrant culture of the restaurant industry, emphasizing their connection and understanding of the sector they serve.
• Customer-Centric Sales Strategy: Transitioning from a broad outreach strategy to a more targeted, buyer-centric approach significantly improved their go-to-market strategy, enhancing customer acquisition and satisfaction.